Legal
Every item is made after it's ordered, which shapes what we can and can't do here.
Nothing on a Swag31 store is pre-made. An order goes straight to print, sized and printed just for that buyer. That keeps a team from ever holding leftover boxes of gear, but it also means an order can't be pulled back once printing starts.
We can't offer a refund or exchange for: ordering the wrong size, changing your mind after ordering, or a shipping delay caused by the carrier once an order has left the print shop.
If what arrives is misprinted, damaged in production, or is a materially different item than what was ordered, that's on us to fix — with a reprint, or a refund of that item if a reprint isn't possible.
Email support@swag31.com with your order number and a photo of the issue. We'll confirm what happens next — most misprint/damage claims are resolved within a few business days.
Filing a chargeback with your card issuer, instead of reaching out first, pulls money back from a team that has already committed it to printing and shipping your order. If something's wrong, contacting support directly gets it fixed faster and doesn't disrupt the team's payout.
Questions about any of this? Reach us at support@swag31.com.